Shipping policy

At ELIO LAB, we ship our products to customers throughout the United States and Canada.

Our goal is to get your order to you quickly, safely, and without unnecessary complications.

1. Shipping Destinations

We currently ship to:

United States
Canada

Shipping availability may vary by destination and postal code.

If your location is unavailable at checkout, please contact us at [CUSTOMER SUPPORT EMAIL].

2. Standard Shipping

Standard shipping is:

$8 USD per order

The applicable shipping charge will be displayed at checkout before you complete your purchase.

3. Delivery Timeline

Our standard estimated delivery time is:

6–10 business days

Delivery estimates begin after your order has been processed and shipped.

Please note that delivery times are estimates and are not guaranteed. Delays may occasionally occur due to circumstances outside our reasonable control, including:

Carrier delays
Customs processing
Weather conditions
Public holidays
Incorrect or incomplete delivery information
Remote delivery locations
Other unforeseen circumstances

4. Order Processing

Orders are generally processed within [1–2 BUSINESS DAYS] after the order is placed.

Once your order has been shipped, you will receive a shipping confirmation and tracking information where available.

5. Order Tracking

Where tracking is available, tracking information will be provided by email once your order has shipped.

Please allow some time for tracking information to become active after shipment.

6. Customs, Duties & Taxes

Depending on the destination and applicable regulations, your order may be subject to customs duties, import taxes, brokerage fees, or other charges.

Any such charges are the responsibility of the customer unless otherwise stated at checkout.

ELIO LAB does not control the amount of customs duties, taxes, or other charges imposed by the destination country.

7. Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout.

Once an order has been processed or shipped, we may not be able to change the delivery address.

If an order cannot be delivered because of an incorrect or incomplete address, additional shipping charges may apply if the customer requests that the order be reshipped.