One year, no receipt hunt.
Every Elio case, strap, AirPods case and MacBook shell is covered for 12 months from the delivery date against manufacturing defects. That includes a cracked rail, a failed magnet array, a hinge that splits, or a print that peels or scratches off under normal use.
What's covered
- Cracks or splits in the shell that appear without a major impact
- Magnet array that stops holding accessories
- Print lifting, peeling or discolouring
- Button covers that stop responding
- Clasps, cords or carabiners that fail
What isn't
- Damage to your phone, laptop or earbuds. A case reduces the risk of damage; it doesn't eliminate it, and it isn't insurance for the device inside.
- Normal cosmetic wear: scuffs on the rail, light surface marks, gradual yellowing on clear shells
- Deliberate damage, cutting, or modification
- Items bought from a reseller rather than from us directly
How to claim
Email [SUPPORT EMAIL] with your order number and a photo of the problem. We aim to reply within one business day. Approved claims ship a replacement free — you don't need to send the old one back.
Looking after it
- Wipe with a damp microfibre cloth. Skip alcohol wipes and solvents, which dull the print.
- Clear and light shells pick up dye from dark denim. A rinse under warm water with a little dish soap lifts most of it.
- Grit trapped between case and phone is what scratches the back glass. Pop the case off and rinse it every couple of weeks.
- Don't leave a case on a hot dashboard. Heat softens the shell and can loosen the fit over time.