Tracked on every order. Free over $50.
Elio ships to the United States and Canada.
Processing
Orders are processed within [PROCESSING WINDOW] business days. You'll get a tracking link by email as soon as the label is scanned.
Delivery estimates
Your delivery window is calculated at checkout for your specific address, and it's the estimate we stand behind. Standard delivery typically runs [STANDARD RANGE] business days; express, where available, runs [EXPRESS RANGE].
Shipping is free on orders over $50. Below that, rates are shown at checkout before you pay.
Duties and taxes
Duties and import fees on Canadian orders are calculated and collected at checkout, so nothing further is owed on delivery. US sales tax is applied at checkout where required.
Tracking
If tracking hasn't updated in five business days, email [SUPPORT EMAIL] with your order number and we'll chase the carrier.
Wrong address
Tell us before the parcel ships and we'll fix it. After dispatch, redirection is at the carrier's discretion. Parcels returned to us as undeliverable are refunded minus the original shipping cost.
Lost or damaged parcels
If tracking shows delivered and the parcel isn't there, wait 48 hours — carriers often scan early — then email us. Confirmed-lost parcels are replaced at no charge. For transit damage, send a photo of the parcel and contents and we'll ship a replacement.
Processing and delivery ranges above are placeholders. Fill them in from your supplier's actual fulfilment and carrier data before launch — published estimates you can't hit are the single biggest driver of chargebacks.